Summary
Blind customers face difficulties reading menus presented via QR codes or images. An accessible digital menu system with audio support is needed.
Target Users
User Journey
Khalid visits a café and is handed a QR code menu.
1
He scans it using his screen reader, but the website is not accessible.
2
A new accessible digital menu provides spoken item descriptions and prices.
3
He placed his order confidently without assistance.
Potential Service Features
- Screen reader-compatible digital menus
- Voice-over for menu items
- Optional tactile menus upon request
Touch Points
Issue Statement
Visual-only menus are not usable by blind individuals, limiting autonomy in social spaces.
Expected Key Benefits
Enhance customer independence
Encourages social inclusion
Improves service efficiency
Implementation Analysis
Implementation Timeline
Short
Medium
Long
Technology Commercial Viability
Available Now
Viable in Short Term
Viable in Long Term
Investment Requirements
Low
Medium
High
Key Implementation Considerations
1
Menu design and testing with users
2
Staff awareness
3
Support for multiple languages