Summary
Deaf individuals often miss their turn in queues at banks or service centers due to auditory-only call systems. A visual and haptic alert system is needed for equal participation.
Target Users
User Journey
Aisha is waiting in a bank. She can’t hear when her number is called.
1
She checks in using a kiosk that links her to a queue system.
2
She receives a text and a vibration alert when it’s her turn.
3
A digital screen displays her number along with a colored light to catch attention.
4
She proceeds to the counter with confidence and clarity.
Potential Service Features
- SMS/vibration alerts
- Visual queue display
- Priority card option for Deaf users
Touch Points
Issue Statement
Current queue systems rely mainly on sound, making it hard for Deaf users to know when it’s their turn.
Expected Key Benefits
Reduces confusion and stress
Enhances independence
Improves customer service accessibility
Implementation Analysis
Implementation Timeline
Short
Medium
Long
Technology Commercial Viability
Available Now
Viable in Short Term
Viable in Long Term
Investment Requirements
Low
Medium
High
Key Implementation Considerations
1
Multilingual display support
2
Integration with SMS systems
3
Privacy in alert notifications