Summary
There is a fragmented experience for deaf users across services like translation, learning, booking, and communication. A unified, all-in-one platform is needed.
Target Users
User Journey
Yusuf is trying to book a doctor, take an online course, and request a government form — all of which require different platforms.
1
He opens the “Unified Deaf Access” app.
2
Through one dashboard, he can use live interpreter video calls, access e-services, and sign language learning tools.
3
Everything is accessible with consistent experience and support.
Potential Service Features
- Video call interpreter access
- Government service integration
- Sign language education tools
- Event and appointment booking
Touch Points
Issue Statement
Services for the deaf are spread across various tools and websites, causing confusion and inefficiency.
Expected Key Benefits
Centralized access to support
Simplified daily interactions
Greater independence
Implementation Analysis
Implementation Timeline
Short
Medium
Long
Technology Commercial Viability
Available Now
Viable in Short Term
Viable in Long Term
Investment Requirements
Low
Medium
High
Key Implementation Considerations
1
Government partnerships
2
Cloud-based data security
3
Modular service design