Summary

There is a fragmented experience for deaf users across services like translation, learning, booking, and communication. A unified, all-in-one platform is needed.

Target Users

Deaf individuals managing multiple services across sectors

User Journey

Yusuf
Yusuf is trying to book a doctor, take an online course, and request a government form — all of which require different platforms.

1

He opens the “Unified Deaf Access” app.

2

Through one dashboard, he can use live interpreter video calls, access e-services, and sign language learning tools.

3

Everything is accessible with consistent experience and support.

Potential Service Features

  • Video call interpreter access
  • Government service integration
  • Sign language education tools
  • Event and appointment booking

Touch Points

Issue Statement

Services for the deaf are spread across various tools and websites, causing confusion and inefficiency.

Expected Key Benefits

Centralized access to support

Simplified daily interactions

Greater independence

Implementation Analysis

Implementation Timeline

Timeline Short

Short

Medium

Long

Technology Commercial Viability

Timeline Short

Available Now

Viable in Short Term

Viable in Long Term

Investment Requirements

Timeline Low

Low

Medium

High

Key Implementation Considerations

1

Government partnerships

2

Cloud-based data security

3

Modular service design