Summary
Deaf individuals struggle to order food in restaurants due to the absence of visual menus or interpretation support. A digital menu system can bridge this gap.
Target Users
User Journey
Fatima enters a restaurant and is unable to communicate her order.
1
She scans a QR code on the table to access a visual menu with images and optional avatar translation.
2
She places her order through the tablet without needing verbal exchange.
Potential Service Features
- QR code or tablet-based visual menu
- Sign language avatar for item descriptions
- Notes section for special instructions
Touch Points
Issue Statement
Communication barriers make it difficult for deaf people to order food or ask for help in restaurants.
Expected Key Benefits
Improved customer independence
Better service experience
Ease of use across various venues
Implementation Analysis
Implementation Timeline
Short
Medium
Long
Technology Commercial Viability
Available Now
Viable in Short Term
Viable in Long Term
Investment Requirements
Low
Medium
High
Key Implementation Considerations
1
Menu design consistency
2
Internet and tablet availability
3
Training staff on using the system